Question 1

How can I place an order?

Accepted Answer

Select your saree, add it to the cart and complete the checkout.

Question 2

How do I know if my order is confirmed?

Accepted Answer

You will receive an order confirmation after successful payment.

Question 3

Can I cancel my order?

Accepted Answer

Orders can be cancelled before dispatch, subject to our cancellation policy.

Question 4

Can I modify my order after placing it?

Accepted Answer

Order modifications depend on the processing status of your order.

Question 5

Can I add another product to my existing order?

Accepted Answer

No, you may need to place a separate order after dispatch.

Question 6

Can I order more than one saree?

Accepted Answer

Yes, you can order multiple sarees in one order.

Question 7

Do I need an account to place an order?

Accepted Answer

You can shop through the available checkout options on our website.

Question 8

Can I order a saree that is out of stock?

Accepted Answer

Please contact us to check its availability.

Question 9

How can I track my order?

Accepted Answer

Once your order is shipped, you will receive tracking details on your registered contact details.

Question 10

What happens after I place my order?

Accepted Answer

Your order is processed, packed and dispatched within the given timeline.

Question 11

What is the saree length?

Accepted Answer

The saree length is mentioned in the respective product details.

Question 12

Does the saree come with a blouse piece?

Accepted Answer

Blouse piece details are mentioned on each product page.

Question 13

Is the blouse stitched?

Accepted Answer

Please check the product description for stitching details.

Question 14

Are all sarees ready to wear?

Accepted Answer

Ready-to-wear details are mentioned on the individual product page.

Question 15

Are the product images real?

Accepted Answer

We try to show the product as accurately as possible through product images.

Question 16

Can the colour look slightly different?

Accepted Answer

Yes, slight colour variation may occur due to lighting and screen settings.

Question 17

Can I choose a different colour?

Accepted Answer

Colour options depend on the availability of the product.

Question 18

Are the sarees suitable for weddings?

Accepted Answer

Yes, our collection includes sarees suitable for weddings and festive occasions.

Question 19

Do you have bridal sarees?

Accepted Answer

Yes, we offer a selection of bridal and wedding sarees.

Question 20

Do you have party wear sarees?

Accepted Answer

Yes, our collection includes stylish party wear sarees.

Question 21

Do you have lightweight sarees?

Accepted Answer

Yes, selected collections feature lightweight sarees.

Question 22

Do you have office wear sarees?

Accepted Answer

Yes, you can explore sarees suitable for office and everyday wear.

Question 23

Do you have designer sarees?

Accepted Answer

Yes, SukunJ offers a range of designer sarees.

Question 24

Do you have organza sarees?

Accepted Answer

Yes, organza sarees are available in our collection.

Question 25

Do you have georgette sarees?

Accepted Answer

Yes, we have georgette sarees in selected designs.

Question 26

What payment methods are available?

Accepted Answer

Available payment options are shown during checkout.

Question 27

Is Cash on Delivery available?

Accepted Answer

Yes, COD is available on applicable orders.

Question 28

Is there an extra charge for COD?

Accepted Answer

Yes, a ₹100 COD charge is applicable.

Question 29

Is shipping free on prepaid orders?

Accepted Answer

Yes, prepaid orders enjoy free shipping across India.

Question 30

Is my online payment secure?

Accepted Answer

Payments are processed through secure payment gateways.

Question 31

Can I use a coupon code?

Accepted Answer

Yes, you can apply an eligible coupon code during checkout.

Question 32

What if my coupon code is not working?

Accepted Answer

Please check the coupon terms or contact our support team.

Question 33

Where does Sukunj ship?

Accepted Answer

We currently ship across India only.

Question 34

Do you offer international shipping?

Accepted Answer

No, we currently ship within India only.

Question 35

How long does it take to dispatch my order?

Accepted Answer

Orders are generally dispatched within 2–3 working days.

Question 36

How long does delivery take?

Accepted Answer

Delivery generally takes around 5–6 working days after dispatch.

Question 37

Will I receive tracking details?

Accepted Answer

Yes, tracking details are shared once the order is dispatched.

Question 38

Can I change my delivery address?

Accepted Answer

Contact us immediately if you need to update your address.

Question 39

What if I miss my delivery?

Accepted Answer

The delivery partner may attempt delivery again as per their process.

Question 40

What if my parcel arrives damaged?

Accepted Answer

Please contact us immediately with the required details and images and an opening video of your package.

Question 41

Can I return my saree?

Accepted Answer

Returns are accepted as per our return policy.

Question 42

How quickly should I report a defect?

Accepted Answer

Any defect should be reported within 24 hours of receiving the order.

Question 43

Can I return a damaged product?

Accepted Answer

Yes, please contact us within the specified return timeline.

Question 44

What if I receive the wrong product?

Accepted Answer

Contact our support team immediately with your order details.

Question 45

Can I exchange my saree?

Accepted Answer

Exchange availability depends on the applicable product and policy.

Question 46

How do I raise a return request?

Accepted Answer

Contact our customer support team with your order details.

Question 47

Will I get a refund for a returned product?

Accepted Answer

Refunds are processed as per the applicable return policy.

Question 48

What should I do if my order is delayed?

Accepted Answer

Contact us with your order number and we will assist you.

Question 49

How can I contact SukunJ customer support?

Accepted Answer

You can reach out to us through the contact details provided on our website.

Question 50

Can I get help choosing a saree?

Accepted Answer

Yes, our team can help you choose a saree based on your occasion and preference.

Frequently Asked Questions

Customer care

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