Privacy Policy

At SUKUNJ SAREE ("SUKUNJ", "we", "our", or "us"), we respect your privacy and are committed to protecting the personal information you share with us.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit, access, or use our website and services.

By accessing or using our website, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

We may collect certain information when you browse our website, create an account, place an order, contact us, or otherwise interact with our services.

This information may include:

Full name
Mobile or contact number
Email address
Billing and shipping address
Order and transaction-related information
Information provided through customer enquiries or forms
Website usage and interaction data
Device and browser-related information
Approximate location information, where required for website functionality or service improvement

We collect only such information as is reasonably necessary for providing and improving our services.

2. How We Collect Information

We may collect information when you:

Visit or browse our website
Create an account
Place or manage an order
Submit an enquiry or contact form
Subscribe to our communications
Contact us through email, phone, or social media
Provide information for customer support
Interact with our website through cookies or similar technologies
Visit our physical premises, where applicable

Where applicable, security systems such as CCTV may also be used at our premises for safety and security purposes.

3. How We Use Your Information

Your personal information may be used for purposes including:

Processing and delivering your orders
Managing payments and transactions
Providing customer support
Responding to enquiries, feedback, and complaints
Communicating order and delivery updates
Managing your account, where applicable
Improving our website, products, and services
Understanding website usage and customer preferences
Preventing fraud, misuse, and unauthorised activities
Maintaining the security of our website and business operations
Sending promotional or marketing communications where permitted and/or with your consent
Complying with applicable legal and regulatory requirements

4. Cookies & Similar Technologies

Our website may use cookies and similar technologies to improve functionality, understand website usage, remember preferences, and provide a better browsing experience.

Cookies may also be used for analytics, website performance, and marketing purposes, where applicable.

You may be able to manage or disable cookies through your browser settings. However, disabling certain cookies may affect some website functionality.

5. Marketing Communications

Where permitted, we may use your contact information to send you updates about our products, collections, offers, or other services.

You may choose to stop receiving promotional communications at any time by contacting us or using the unsubscribe option provided in the communication, where available.

Please note that you may still receive essential communications relating to your orders or transactions.

6. Sharing of Personal Information

We do not sell or rent your personal information.

We may share information with trusted service providers and business partners where reasonably necessary to operate our website and provide our services, including:

Payment and technology service providers
Website hosting and IT service providers
Logistics and delivery partners
Customer support and operational service providers
Professional advisers, including legal and accounting professionals
Government authorities or regulatory bodies where required by applicable law

Such information will be shared only for legitimate business, operational, legal, or service-related purposes.

7. Payment Information

Payments made through our website may be processed through third-party payment gateways or service providers.

SUKUNJ does not knowingly store complete payment card details such as full card numbers, CVV numbers, or banking passwords on its own systems.

Payment information is handled by the applicable payment service provider in accordance with its privacy and security practices.

8. Data Security

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, misuse, alteration, disclosure, or loss.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

You are also responsible for maintaining the confidentiality of any account credentials or login information associated with your account.

9. Data Retention

We retain personal information only for as long as reasonably necessary to:

Provide our products and services
Complete transactions and maintain business records
Resolve disputes and customer enquiries
Prevent fraud or misuse
Comply with applicable legal, accounting, tax, and regulatory obligations

When personal information is no longer required, we may securely delete, anonymise, or otherwise dispose of it in accordance with applicable requirements.

10. Your Privacy Rights

Subject to applicable laws and regulations, you may have the right to:

Request access to personal information held about you
Request correction of inaccurate or incomplete information
Request deletion of information where legally permissible
Withdraw consent where processing is based on consent
Opt out of certain marketing communications
Raise a concern or grievance regarding the handling of your personal information

To exercise any applicable rights, please contact us using the details provided below.

We may request reasonable information to verify your identity before processing certain requests.

11. Third-Party Websites & Services

Our website may contain links to third-party websites, payment gateways, social media platforms, or other services.

SUKUNJ is not responsible for the privacy practices, content, or security of third-party websites or services.

We recommend reviewing the privacy policies of such third parties before providing them with your personal information.

12. Children's Privacy

Our website is not intended to knowingly collect personal information from children without appropriate consent or as otherwise permitted by applicable law.

If you believe that a child has provided personal information to us without appropriate consent, please contact us so that we can take appropriate action.

13. Order Cancellation

SUKUNJ reserves the right to cancel or refuse an order where reasonably necessary, including in circumstances involving:

Product or stock unavailability
Pricing or listing errors
Incorrect or incomplete customer information
Suspected fraudulent or unauthorised activity
Misuse of the website or services
Other circumstances where cancellation is necessary for legitimate business or legal reasons

Where applicable, customers will be informed of an order cancellation and any eligible payment reversal will be processed in accordance with our applicable policies.

14. Changes to This Privacy Policy

SUKUNJ may update or modify this Privacy Policy from time to time to reflect changes in our practices, services, or applicable laws.

Any updated version will be published on this page with the revised effective date, where applicable.

We encourage you to review this Privacy Policy periodically.

15. Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or the way we handle your personal information, you may contact us at:

SUKUNJ SAREE
Email: sales@sukunj.in

Business Address:
2nd Floor, Santosh Market,
938/201, Nai Sarak, Old Delhi,
Maliwara, Chandni Chowk,
Delhi – 110006, India

We will make reasonable efforts to address and resolve privacy-related concerns in accordance with applicable laws.