At SUKUNJ, we are committed to providing you with a smooth and convenient shopping experience. We take utmost care in packing and dispatching your orders securely and strive to deliver them within the estimated timelines.
Please read this Shipping & Delivery Policy carefully before placing your order.
1. Shipping Across India
SUKUNJ currently offers shipping across India.
Shipping Charges
- Prepaid Orders: Enjoy FREE SHIPPING across India.
- Cash on Delivery (COD): A ₹100 COD charge will be applicable to COD orders.
At present, we do not offer international shipping.
2. Order Processing & Dispatch
Once your order has been successfully placed and confirmed, we begin processing it for dispatch.
- Orders are generally dispatched within 2–3 working days.
- Dispatch timelines may vary during weekends, public holidays, festive periods, high order volumes, or due to unforeseen circumstances.
- Once your order has been dispatched, tracking details will be shared through the contact information provided at the time of placing the order.
3. Delivery Timeline
Orders are generally expected to be delivered within approximately 5–6 working days after dispatch.
Delivery timelines are estimates and may vary depending on:
- Delivery location
- Courier service availability
- Weather conditions
- Public holidays
- Festive or high-volume periods
- Unforeseen operational circumstances
SUKUNJ will make reasonable efforts to ensure timely delivery but cannot guarantee delivery within a specific timeframe.
4. Payment Options
For your convenience, SUKUNJ accepts:
- UPI
- Credit Cards
- Debit Cards
- Cash on Delivery (COD)
A ₹100 COD charge will be applicable to all eligible COD orders.
5. Order Cancellation
Orders may be cancelled within 24 hours of placing the order.
To request a cancellation, please contact us as soon as possible using the contact details provided below.
Once an order has been processed or dispatched, cancellation may no longer be possible.
6. Damaged, Tampered or Open Parcels
We take utmost care while packing your order. However, if your parcel arrives visibly damaged, tampered with, or opened, please:
- Record a continuous unboxing video from the time the package is unopened until the product is completely unpacked.
- Take clear photographs of the outer packaging, shipping label, and product.
- Contact SUKUNJ as soon as possible with the relevant details and supporting evidence.
- Keep the original packaging safely until the matter has been reviewed and resolved.
The unboxing video and photographs may be required to verify and process your complaint.
7. Sale & Promotional Products
Products purchased under a sale, discount, promotional offer, or special campaign may be subject to the applicable terms and conditions of that offer.
Please check the offer details before placing your order.
8. Delivery Delays
While we make every reasonable effort to dispatch and deliver orders within the estimated timelines, delays may occasionally occur due to circumstances beyond our reasonable control.
These may include:
- Courier or logistics delays
- Weather conditions
- Public holidays
- Festive-season order volumes
- Operational disruptions
- Natural events or other unforeseen circumstances
In such situations, we appreciate your patience and cooperation while the shipment is being delivered.
9. Shipping Destination
SUKUNJ currently provides shipping across India only.
International shipping is not available at this time.
10. Contact Us
For any questions or concerns regarding your order, shipping, delivery, or cancellation, please contact us:
Email: sales@sukunj.in
Business Address:
SUKUNJ Saree
2nd Floor, Santosh Market,
938/201, Nai Sarak, Old Delhi,
Maliwara, Chandni Chowk,
Delhi – 110006, India
11. Policy Updates
SUKUNJ reserves the right to modify, amend, or update this Shipping & Delivery Policy at any time.
Any changes will become effective once the updated policy is published on our website.